How switching works
We routinely move schools to Pylon in a single day, often during school hours, with minimal disruption. Here’s every step, and who does it.
A conversation about your sites, phones and how calls should flow.
Paperwork your business office and board can approve, and a first look at your network.
Training for your admins, phones ordered, and a cutover date locked in.
Your system is built before cutover day, so nothing changes for callers until you’re ready.
Optional: Pre-Service Configuration, $3.00 each device, user and voicemail box
Usually a single day, and often during school hours, with minimal disruption.
Optional: Scheduled Cutover Installation, $43.05 per device
Moving existing numbers (porting) takes a few days to a few weeks, depending on your current carrier. Your old service stays on until the move is complete.
Pylon is built for IT teams to run themselves. If you’d rather hand off the work, add either one, or both. You can choose them in the estimate.
$3.00 each device, user and voicemail box, one time
We build your system before cutover day: users, groups, voicemail boxes, phones and other devices, call menus, temporary numbers, caller ID and 911 locations.
Or do it yourself: Your IT team builds it in the admin portal after training.
$43.05 per device, one time
On cutover day we install your phones and test incoming, outgoing and internal calls and 911. If a number transfer is delayed, we forward your numbers to temporary ones and test again.
Or do it yourself: Your team plugs in the phones and runs the tests with our checklist.
Optional services and phones can be paid over 12 months. Phones bought from Pylon come with a 5-year advanced replacement warranty.
More detail in the guide: switching step by step and keeping your numbers.
Usually a single day: we routinely move schools to Pylon in a day, often during school hours, with minimal disruption. Moving your existing numbers takes a few days to a few weeks depending on your current carrier, so we plan the cutover date around it. If your phones are down now, see Phone system down?
Yes. We transfer (port) your numbers, and your old service stays on until the move is complete. Our guide explains how porting works.
Yes, for a one-time fee. Pre-Service Configuration ($3 for each device, user and voicemail box) builds your system before cutover day. Scheduled Cutover Installation ($43.05 per device) installs your phones and runs the tests on cutover day. Each is optional, and both can be paid over 12 months. Or your IT team does the work after our training. See how switching works.
Yealink phones set themselves up (zero-touch). Poly, Obihai, Htek, Grandstream and Cisco phones work through DHCP options, and so does nearly anything SIP-compatible. Buy phones from us, with a 5-year advanced replacement warranty, or use compatible phones you already have. See phone prices.
No. Your IT team, or your IT provider, manages your network: cabling, switches and power, VLANs, DHCP, DNS, the firewall, Wi-Fi and your internet service. We check the essentials with you during planning and tell you what we see from our side. See the network requirements.
No. Fire alarm panels, elevator emergency phones and other life-safety lines need specialized, listed equipment. Ask your alarm or elevator vendor about the right connection for those lines.
No sign-up needed. Taxes and fees are estimated up front, and you can share the estimate with your team in one email thread.