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Customers: Admin Portal · Billing

Phone system down or failing

Phone system down? Let’s get you calling again.

Call us now. A real person who knows phone systems will help you figure out the fastest way forward.

Or send the short form

Four questions. We get it right away.

However you'd like us to reach you.

What happens next

  1. We talk it through. Call us, or send the form, and we’ll work out the fastest way to get your calls flowing again.
  2. Calls reach you right away. We can set up your account with temporary numbers immediately and forward calls to staff cell phones.
  3. Phones in about two days. We ship phones with 2-day shipping, or you can use compatible phones you already have.
  4. Your numbers move. Transferring your existing numbers takes a few days to a few weeks, depending on your current carrier. Where that carrier allows it, your numbers can forward to the temporary ones in the meantime.

The only limits are technical and logistical, such as how quickly your current carrier releases your numbers.

While you wait

  • Don’t cancel your current phone service. Your numbers are tied to it until they move.
  • Find your latest phone bill: the account number and PIN help us move numbers.
  • Note which lines matter most today: main line, attendance, front office, fax.
  • If someone needs 911, use a cell phone.