Every site and program, one system
Offices, clinics, shelters and program sites share one system, with extensions and transfers between them.
For nonprofits
Dependable phones for organizations doing important work.
One phone system for every site and program, with routing that gets clients and donors to the right person, and costs you can plan and explain.
What nonprofits get
Staff in the field
With the mobile app, caseworkers and outreach staff make and take business calls on their own cell phones, without sharing their personal number.
Costs that fit grant budgets
Itemized, usage-based pricing with taxes and fees shown up front, so you can plan and explain every line.
Support for your IT person or provider
Our engineers support the people who manage your system, whether that’s your own IT staff or your outside IT provider.
Help with texting registration
Business texting is available, and we help you register your brand and campaigns with the carriers.
No long-term contract
Either side can end service with 30 days’ notice. Prices can change only with 30 days’ notice.
Clients and donors reach the right person
Call flows as detailed as your programs.
- Menus that send callers to intake, programs, volunteers or giving.
- Time-of-day and holiday schedules for each site.
- Ring groups and call queues so a call never sits on one unanswered desk.
- Voicemail to email, with transcription, for the people who need it.
Call recording is available too. In California, recording requires everyone’s consent.
- Call to the main number
- Schedule checkSchool hours, holidays and breaks
- Open Menu“Press 1 for attendance, 2 for the front office…”
- Attendance lineVoicemail emailed to the attendance clerk
- Front office ring group3 desks ring, then shared voicemail
- Closed After-hours messageHours, emergency info, then voicemail
- Open Menu“Press 1 for attendance, 2 for the front office…”
- Schedule checkSchool hours, holidays and breaks
Nonprofit questions
What about 911?
We set up direct 911 dialing, an email notification when someone dials 911, and dispatchable locations (the address plus building, floor and room). You set the location details, and we test 911 with you during installation. We also provide the disclosures and labels the rules require. Read our 911 guide for schools.
Is there a contract?
There's no long-term commitment. Either side can end service with 30 days' notice. Read the summary of our standard agreement.
Do you have call recording, call queues and voicemail-to-email?
Yes. Call recording, call queues, voicemail-to-email and voicemail transcription are available, along with time-of-day and holiday routing, ring groups, call menus in more than one language, and emergency modes for a lockdown, fire or closure. (In California, recording calls requires everyone's consent.)
Can you connect fire alarms or elevator phones?
No. Fire alarm panels, elevator emergency phones and other life-safety lines need specialized, listed equipment. Ask your alarm or elevator vendor about the right connection for those lines.
Can we keep our phone numbers?
Yes. We transfer (port) your numbers, and your old service stays on until the move is complete. Our guide explains how porting works.
How is Pylon priced?
Itemized and usage-based. You pay for phones, extensions, numbers, voicemail boxes and calling. There's no seat license, so a classroom phone doesn't cost as much as a staff line. See Pricing.
Who do we call for help?
Your IT admins reach our engineers directly during business hours, and critical support is available 24/7/365 for outages. All support is in the USA. We support the people who manage the system (your IT staff or your IT provider), so they stay in control.
Are taxes included?
No. Government taxes and fees are added on top, as with most phone services. We show you an itemized estimate up front, and your invoice lists every line. Public agencies are often exempt from local utility taxes; bring your exemption certificate.
Can you help us with business texting?
Yes. Business texting is a feature for our customers, and we help you register your brand and campaigns with the carriers. Start with our free SMS compliance kit.
See your honest monthly total in about 3 minutes.
No sign-up needed. Taxes and fees are estimated up front, and you can share the estimate with your team in one email thread.