Legal
Policies and agreements
Plain-language summaries are at the top of each page.
- Privacy Policy How Pylon Communications collects, uses, shares and protects information from our website, outreach email and phone service. We never sell it.
- Terms of Service Rules for using Pylon's website and online tools, plus key notices on 911, texting, porting and taxes. Your agreement with Pylon governs phone service.
- Acceptable Use Policy What you may not do with Pylon's phone, fax and messaging services, what we expect from customers, and what happens if this policy is broken.
- 911/E911 Disclosure How 911 works with Pylon's internet phone service, when it may not work, how to keep locations current, and what customers must do.
- Standard Agreement A plain summary of Pylon's standard customer agreement: no long-term contract, 30-day notice, net 30 payment, and how to request the full agreement.